Teams Missed Calls
Effective communication

By quickly providing the required call information your employees can communicate effectively in our fast-paced business world.

Improved availability

Immediate notification of missed calls in a dedicated Teams channel allows employees to respond more quickly and call back important customers or partners promptly

Transparency

With the central overview of missed calls in the Teams channel, employees or supervisors can easily track which calls have gone unanswered and follow up accordingly.

20 Years of Swiss VoIP Solutions

>3500 VoIP-Endusers

>700'000 Lines of Code


Your solution
Seamless integration
  • Missed phone calls are seamlessly integrated into your Teams channels. Stay up to date on all missed calls.

Number resolution
Centralized handling process
  • Your employees defined in the Teams channel can use the familiar and proven chat interactions for further processing of missed calls.


About us

Teams Missed Calls was developed by the Swiss company VoIP-One. VoIP-One is a Swiss company from Wil (St. Gallen), which was founded in 2007 and specializes in the development and distribution of innovative VoIP solutions. For over 15 years, the company has developed its own telephone system software, which was flexible and customizable for a wide range of customer needs. In addition to telephone system software, VoIP-One also offers customized VoIP interface solutions that enable seamless integration with existing IT systems. With its many years of experience and expertise, VoIP-One supports companies in efficiently designing and optimizing their communication infrastructure.


Cooperation process

Step 1 - Coordination & conception (queue, call group, user, phone numbers)

Step 2 - Service activation, rollout, testing

Step 3 3 - Operation


FAQ
How is the add-on integrated into Microsoft Teams?

The add-on is integrated directly via our web service and does not require any additional software installation. Some configuration is required via your MS Azure environment. Integration is seamless via the Microsoft Teams administration interface.

Is the missed call notification also available on mobile devices?

Yes, the notifications appear on both desktop and mobile devices, so you can stay informed on the go.

What security standards does the solution meet?

The solution meets the highest security standards and complies with Microsoft Teams compliance guidelines. All data is transmitted and stored in encrypted form in accordance with data protection regulations.

How long does it take for the message get posted?

...

How can I manage the members of the team?

Directly in Teams-Administration.

How the recall will get confirmed in the channel?

By thumbs up or writing into a chat where all members will see it.

Does it work with any provider and every MS 365 Tenant?

Yes it does.

What do we need to configure the system?

Access to MS 365 Tenant Admin Account (Azure Portal?).

How long get's the data stored in your database?

...


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Straightforward Plans

Nr. of Queues

Get in Touch: Drop Us a Line!

Do you have any questions or need assistance? Simply fill out the form below. You will receive a call back from us within 1-3 working days.

Address
VoIP-One GmbH,
Sirnacherstrasse 7,
CH-9500 Wil

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